payment

Fast. Simply. Environmentally friendly.

payment

What payment methods are there?

We offer you to pay with PayPal, credit card, Klarna invoice, Klarna instant bank transfer or bank transfer.

Why can't I see all payment options?

It may be that not all payment options are displayed or selectable due to previous orders. This is often related to the payments of past bills. The release of the payment methods is automatically checked again for each order.

Who do I contact if something is wrong with the payment?

That depends on which payment method you have selected.

PayPal, credit card, payment in advance
If you have any problems with one of these payment options, please feel free to contact our customer service .

Klarna
Since we work with Klarna as a payment service provider, we cannot manage your payment. If you have problems with your payment via Klarna, please contactKlarna customer service . You will also find a page with important information about this payment method.

Where can I find the bank details for the bank transfer payment method?

You can see the bank details on the overview page that opens directly after your order. You can always access this page via the confirmation email we send you. Click on the blue button "View order" in the email. In the same email you will also find the bank details at the bottom.

If you have a customer account with us, you will always see the bank details in your account.

How long do I have to make a bank transfer?

The goods will be reserved for 7 days and shipped to you immediately after receipt of payment. If no payment is received after this period, the system will automatically cancel your order.

What is Klarna?

Klarna is a payment service provider that we work with.

As soon as you select Klarna as a payment option, you handle all payment matters through Klarna. You pay your bill to Klarna and they in turn forward your money to us. SPORTKIND will continue to coordinate everything else related to your order. Klarna only comes into play again when you request a refund for an order that was paid for through Klarna. In this case, Klarna will transfer the amount back to you.

If something is unclear to you, you can find out more about details on our Klarna information page .

What is Express Checkout and how can I use it?

The express checkout gives you the opportunity to access your data (delivery address, etc.) directly if you are already registered with one of the providers displayed. You can then complete the purchase directly without having to enter your data again.

With us you can complete the express checkout via shopPay, Paypal, GooglePay and ApplePay and access your data that you have already stored with the respective provider. If you would like to use one of the checkout variants and are not yet registered, you can also do this directly. Please follow the instructions that appear after selecting the channel.

For shopPay you need a mobile phone number to register, to which you will then receive a code by SMS that confirms your identity. You can then enter your order data. The next time you use shopPay , you will again receive a code with which you can verify your identity and your data is immediately available. You can also visit the shopPay help page for more information.

With Paypal, you log into your Paypal account and can use the data already stored for you there (address, payment options, etc.) for your purchase. You will then be redirected back to our shop.

To use GooglePay , you need a Google account and a valid credit card for payment.

If you place your order using an Apple device, you will also be shown the option ApplePay . If you have stored your data with Apple, there are different ways of verifying your purchase depending on the device you are using. Simply follow the instructions on your respective device.

Our tip: We recommend that you register with us as a customer , then you will be able to see all your orders including shipment tracking. Your order details are also directly available for your next order.

Shipment

How much are the shipping costs?

The shipping costs are calculated depending on the destination country and the shipping method:

Germany:
Standard shipping 5,90€ | delivery time 1-3 workdays
Premium shipping DHL Express from 15,00€ | delivery time next working day* until 6 p.m.

Austria:
Standard shipping 7,90€ | delivery time 2-3 working days
Premium shipping DHL Express from 28,00€ | delivery time next working day* until 6pm

Switzerland, Liechtenstein:
Premium shipping DHL Express, postage by weight | delivery time 2-3 working days* until 6 pm | DDP**

Europe (EU):
Standard shipping 7,90€ | delivery time 3-5 working days
Premium shipping DHL Express from 28,00€ | delivery time 1-2 working days* until 6pm

Europe (Non EU):
Standard shipping 22,60€ (only for duty-free deliveries) | delivery time 4-10 working days
Premium shipping DHL Express, postage according to weight | delivery time 2-3 working days* until 6 p.m. | DDP**

Third countries worldwide:
Premium shipping DHL Express, postage by weight | delivery time 2-3 working days* until 6 p.m. | DDP**

Postage by weight is calculated and displayed based on your order in the checkout.

* The order must be received and paid for by 2pm Monday to Friday. No Saturday delivery!
** Delivered Duty Paid i.e. import VAT and any applicable customs duties or handling charges will be calculated and paid directly at checkout on your net order value plus postage.

Please note that we cannot refund these costs or the shipping costs for orders outside the EU if you return the items.

What are the advantages of premium shipping with DHL Express?

If ordered & paid Monday - Friday by 2pm - the item will be dispatched on the same day. The following applies to delivery (no Saturday delivery):

  • in Germany and Austria on the next working day by 6 p.m
  • in the EU in 1-2 working days until 6 p.m
  • in Europe (non-EU) in 2-3 working days* by 6 p.m
  • to third countries in 2-3 working days* by 6 p.m

*The processing and application for customs documents can take up to three additional working days.

You will receive a notification from DHL Express via SMS or e-mail when the shipment is shipped, allowing you to use the delivery on demand service:

  • Change the delivery date
  • Signature Release
  • Leave with Neighbour/Reception
  • Collect from Service Point
  • Alternate Adress
Why do you charge shipping fees?

We want to raise awareness that a package can never be sent for free. Regardless of the value of the goods. That's why we don't offer free shipping.

We want to protect the environment. For this reason, your parcels are sent climate-neutrally with DHL GoGreen by default.

How long does delivery take?

Within Germany we deliver goods in stock in approx. 3-5 working days.

Deliveries abroad take about 3-10 working days.

If a product is no longer available in the desired quantity, we will inform you by telephone or e-mail.

Which countries do you ship to?

We send your delivery to the following countries:

Germany

Europe (EU):

Austria, France, Italy, Greece, Netherlands, Spain, Czech Republic, Sweden, Belgium, Denmark, Luxembourg, Hungary, Finland, Latvia, Lithuania, Poland

Europe (Non EU):

Great Britain, Liechtenstein, Norway, Switzerland

Third countries (Worldwide):

USA, Australia, Japan, Qatar, United Arab Emirates

Can I pick up my order in Augsburg?

Yes, of course you can also pick up your goods in our SPORTKIND store in Augsburg, right on Rathausplatz. Simply select the delivery method "Collect yourself" in the ordering process.
You will receive an email when your order is ready for pickup. Then you can pick up the goods from Monday to Saturday from 10:00 a.m. to 6:00 p.m. at Philippine-Welser-Straße 5 .

We look forward to you!

Please note: Due to staff shortages, we will be temporarily closed on Monday and Tuesday from 6 May 2024.

Can I have my order delivered directly to a German Packstation?

Yes, it is possible to enter a German Packstation as the delivery address in the checkout. Please make sure that you enter the required data in the correct fields when entering the address. Alternatively, after registering on the DHL website, you can also have your parcel redirected to your desired Packstation or branch via the tracking email you receive after shipping.

How can I track my shipment?

As soon as your order has been picked up by our shipping company, you will receive an email from us with your shipment number. You can use this number to track the status of your order via the DHL service page. It may happen that the tracking number does not contain any information shortly after you receive the shipping confirmation.

If you have chosen Premium Shipping with DHL Express, you will receive an SMS or email from DHL Express about your shipment status and the option to change the delivery date and location.

My order has been sent back to you. What happens now?

If your order is returned to us for various reasons (not collected, no address at the letterbox or cannot be determined, etc.), our customer service will contact you as soon as the parcel has arrived back at our premises. We will then be happy to dispatch it again. Please note, however, that the order will usually have to be repackaged and we will have to charge you the shipping costs again.

Can I redirect my order after it has been shipped?

You have various options for redirecting your order via the tracking mail. The available delivery options depend on the shipping method of your order.

For a merchandise mail, you can select a drop-off location or change the delivery day.

For parcel shipping, you can select a drop-off location, change the delivery day or have it delivered to a desired neighbour. After registering on the DHL website, you also have the option of redirecting your parcel to a Packstation or branch.

Which parcel deliverers do you work with?

In principle, we send all parcels insured. For small orders, the shipment is made as merchandise mail. All shipments are sent climate neutrally with DHL GoGreen.

For fast, worldwide premium shipping, we work with DHL Express.

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